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FAQ

FAQ

Application Process Questions:

  • What is the application fee?
    The application fee is $35 per person and is required for anyone that will be residing on the property and is over the age of 18 years old.
  • Can I supply my own credit report?
    No. We run our background checks through our system and we process all application in the order in which they are received. In addition, we will need to contact your rental history references and receive employment verification.
  • Why do I need to give you my bank account number?
    This is part of our verification process and a requirement of all applicants.
  • Why do I need to give you my social security number
    We need your social security number to verify your identity, as well as to insure we obtain an accurate credit report and background check.
  • What if I have recently owned and/or own a home?
    Proof of past ownership and/or residing at a residence for an extended duration satisfies this requirement.
  • What if I do not have 3 years rental history?
    Not every applicant has 3 years rental history – such is the case with individuals moving out from their parents’ home for the first time, have been in military housing, etc. These applications are reviewed on a case by case basis, often times a parent/guardian is required as a co-signer on the lease. An applicant might also not have 3 years rental history as they may have owned their home.
  • What if some of my rental references are relatives?
    If some of your rental references are relatives, we will base your acceptance/denial on a combination of your other references and your credit check, background check, etc.
  • What if I (or anyone else applying with me) have ever been evicted?
    When you turn in your application, if we see that you or any other applicants applying with you have been evicted, we will want to know the circumstances surrounding that eviction. At that point, we will decide if we want to continue on with processing your application or not. If we decide not to continue processing your application, your $50 application fee will be returned to you.
  • I/We have a bankruptcy or have just filed for bankruptcy – should we still apply?
    Yes. Filing for bankruptcy does not necessarily disqualify you for tenancy. We will want to know the circumstances surrounding the bankruptcy, and each case will be addressed individually.
  • I have terrible credit.
    We do not make our decisions based on credit alone. We also take into account your rental history and references. In some situations we may ask that you apply with a co-signer and/or an increased security deposit could be required.
  • Why do I have to pay the application fee in cash, cashier’s check or money order?"
    This is to ensure that the applicant does not put a stop payment or bounce a personal check after we have already started processing and/or completed the application process. Once a lease has been signed we will accept personal checks, but up until that point we require that all fees, deposits, and move-in costs be paid in cash, cashier’s check or money order.
  • What if I have a felony or a misdemeanor on my record?
    Having a felony or misdemeanor on your record does not automatically disqualify you for tenancy. We will want to know the circumstances surrounding the charges, and from there each case will be addressed individually.
  • Other places I’ve checked out charge a pet fee – do you?
    It is illegal in the state of Oregon to charge a pet fee, although we do charge a conditionally refundable pet deposit.
  • Are all your properties NOHA approved?
    No.
  • Do you accept NOHA?
    Yes, at select properties.
  • I’m in a hurry to move-in – how long does the process take?
    Our portion of the process can go very quickly. The part that slows us down is waiting to hear back from your rental references and employer for employment verification. If you want, you can contact your references in advance to let them know we’ll be calling, as this may speed up their response time.
  • I’m in a hurry to move in – Can I just do the cleaning myself or take it “as is”?
    NO!
  • Why are your move-in costs so high?
    Yes, in many cases they are higher than other rental companies and privately managed properties. However, we want to make sure our property owners are protected as best as possible should a tenant default on their lease; move without any notice; leave with unpaid charges; cause substantial damages, etc. Historically, when a tenant has a larger investment at stake – they think carefully before defaulting on their obligation. In some cases, the personal investment in deposits doesn’t matter – when that happens – we have reduced the owner’s loss by collecting deposits in advance.
  • I want to apply but can’t afford the move-in costs – are there any other options for me?
    Before we can determine this – we must process your application as we will take into account a combination of your rental references, employment verification, credit and background checks. If this information is favorable, there are occasions whereas the Last Month’s Rent Deposit (LMRD) can be paid in three (3) monthly payments in addition to the rent payment.
  • Why do you require my/our gross income to be 3x the monthly rent?
    We require that your household income be three times the monthly rent to ensure that after utilities and living expenses there is enough money left over to pay the rent each month. By requiring 3x the monthly rent, it gives our tenants the best possible odds of upholding their contractual obligations to pay their rent on time, in full by the first of each month, and still have money to live on.
  • The rent on property I am interested in is higher than I can afford – do you ever reduce the price?
    There are occasions in which the monthly rent amount can be reduced. These requests are considered on a case by case basis. The property I am interested in requires the tenant to maintain the landscaping…
  • What does that mean?
    Our standard of yard care includes keeping the lawn trimmed to a reasonable height, keeping any planting beds free of weeds, and keeping the bushes and shrubs watered and trimmed. Tenants are also responsible for keeping all areas surrounding the property free of debris and rubbish.
  • What if I have a brown thumb and don’t have equipment?
    If you do not have the equipment to maintain your own lawn, we can add the cost of lawn maintenance in your monthly rent. Since most yard work is not necessary October through April due to inclimate weather, we take the amount it would cost to have your yard maintained May through August, divide that amount by 12 months, and spread it out equally over the whole year. This way it has less of an impact on the monthly rent amount.
  • Are all your properties non-smoking? What are the rules?
    We enforce a no smoking policy in all of our rental properties. Our rules are pretty clear “Absolutely no smoking inside any of our units”. We also require in our multi-family units (apt buildings, duplexes, tri-plexes, attached units of any number, etc.) that those who choose to smoke – do so a minimum of 20 feet away from any common area entrance and/or, open window out courtesy of fellow neighbors. Formal action will be taken on violators of this ruling.
  • What if I smoke inside even though the rule is NO Smoking?
    If you choose to smoke inside your rental, we highly recommend you consider the consequences of doing so. The cost to restore the unit after you move out will exceed the amount of your deposit. The work it takes to restore a smoked-in unit can include but is not limited to, several coats of new paint and/or wall sealant, new carpet, new window treatments, replacement of switch plates, hours of deep cleaning at a minimum. We will, without hesitation pursue legal action; the last tenant paid around $6,000 as a result from smoking in the unit.
  • I have a medical marijuana card, so it’s okay for me to smoke it inside my rental unit – right? –"
    Wrong. No smoking means NO SMOKING. You will need to find a location where smoking medical marijuana is legal. We do not and will not allow it inside any of our units. This is also unfair to other tenants who may smell it and find it offensive. No Smoking.

General Questions:

  • What is the application fee?
    The application fee is $35 per person and is required for anyone that will be residing on the property and is over the age of 18 years old.
  • Can I supply my own credit report?
    No. We run our background checks through our system and we process all application in the order in which they are received. In addition, we will need to contact your rental history references and receive employment verification.
  • Why do I need to give you my bank account number?
    This is part of our verification process and a requirement of all applicants.
  • Why do I need to give you my social security number
    We need your social security number to verify your identity, as well as to insure we obtain an accurate credit report and background check.
  • What if I have recently owned and/or own a home?
    Proof of past ownership and/or residing at a residence for an extended duration satisfies this requirement.
  • What if I do not have 3 years rental history?
    Not every applicant has 3 years rental history – such is the case with individuals moving out from their parents’ home for the first time, have been in military housing, etc. These applications are reviewed on a case by case basis, often times a parent/guardian is required as a co-signer on the lease. An applicant might also not have 3 years rental history as they may have owned their home.
  • What if some of my rental references are relatives?
    If some of your rental references are relatives, we will base your acceptance/denial on a combination of your other references and your credit check, background check, etc.
  • What if I (or anyone else applying with me) have ever been evicted?
    When you turn in your application, if we see that you or any other applicants applying with you have been evicted, we will want to know the circumstances surrounding that eviction. At that point, we will decide if we want to continue on with processing your application or not. If we decide not to continue processing your application, your $50 application fee will be returned to you.
  • I/We have a bankruptcy or have just filed for bankruptcy – should we still apply?
    Yes. Filing for bankruptcy does not necessarily disqualify you for tenancy. We will want to know the circumstances surrounding the bankruptcy, and each case will be addressed individually.
  • I have terrible credit.
    We do not make our decisions based on credit alone. We also take into account your rental history and references. In some situations we may ask that you apply with a co-signer and/or an increased security deposit could be required.
  • Why do I have to pay the application fee in cash, cashier’s check or money order?"
    This is to ensure that the applicant does not put a stop payment or bounce a personal check after we have already started processing and/or completed the application process. Once a lease has been signed we will accept personal checks, but up until that point we require that all fees, deposits, and move-in costs be paid in cash, cashier’s check or money order.
  • What if I have a felony or a misdemeanor on my record?
    Having a felony or misdemeanor on your record does not automatically disqualify you for tenancy. We will want to know the circumstances surrounding the charges, and from there each case will be addressed individually.
  • Other places I’ve checked out charge a pet fee – do you?
    It is illegal in the state of Oregon to charge a pet fee, although we do charge a conditionally refundable pet deposit.
  • Are all your properties NOHA approved?
    No.
  • Do you accept NOHA?
    Yes, at select properties.
  • I’m in a hurry to move-in – how long does the process take?
    Our portion of the process can go very quickly. The part that slows us down is waiting to hear back from your rental references and employer for employment verification. If you want, you can contact your references in advance to let them know we’ll be calling, as this may speed up their response time.
  • I’m in a hurry to move in – Can I just do the cleaning myself or take it “as is”?
    NO!
  • Why are your move-in costs so high?
    Yes, in many cases they are higher than other rental companies and privately managed properties. However, we want to make sure our property owners are protected as best as possible should a tenant default on their lease; move without any notice; leave with unpaid charges; cause substantial damages, etc. Historically, when a tenant has a larger investment at stake – they think carefully before defaulting on their obligation. In some cases, the personal investment in deposits doesn’t matter – when that happens – we have reduced the owner’s loss by collecting deposits in advance.
  • I want to apply but can’t afford the move-in costs – are there any other options for me?
    Before we can determine this – we must process your application as we will take into account a combination of your rental references, employment verification, credit and background checks. If this information is favorable, there are occasions whereas the Last Month’s Rent Deposit (LMRD) can be paid in three (3) monthly payments in addition to the rent payment.
  • Why do you require my/our gross income to be 3x the monthly rent?
    We require that your household income be three times the monthly rent to ensure that after utilities and living expenses there is enough money left over to pay the rent each month. By requiring 3x the monthly rent, it gives our tenants the best possible odds of upholding their contractual obligations to pay their rent on time, in full by the first of each month, and still have money to live on.
  • The rent on property I am interested in is higher than I can afford – do you ever reduce the price?
    There are occasions in which the monthly rent amount can be reduced. These requests are considered on a case by case basis. The property I am interested in requires the tenant to maintain the landscaping…
  • What does that mean?
    Our standard of yard care includes keeping the lawn trimmed to a reasonable height, keeping any planting beds free of weeds, and keeping the bushes and shrubs watered and trimmed. Tenants are also responsible for keeping all areas surrounding the property free of debris and rubbish.
  • What if I have a brown thumb and don’t have equipment?
    If you do not have the equipment to maintain your own lawn, we can add the cost of lawn maintenance in your monthly rent. Since most yard work is not necessary October through April due to inclimate weather, we take the amount it would cost to have your yard maintained May through August, divide that amount by 12 months, and spread it out equally over the whole year. This way it has less of an impact on the monthly rent amount.
  • Are all your properties non-smoking? What are the rules?
    We enforce a no smoking policy in all of our rental properties. Our rules are pretty clear “Absolutely no smoking inside any of our units”. We also require in our multi-family units (apt buildings, duplexes, tri-plexes, attached units of any number, etc.) that those who choose to smoke – do so a minimum of 20 feet away from any common area entrance and/or, open window out courtesy of fellow neighbors. Formal action will be taken on violators of this ruling.
  • What if I smoke inside even though the rule is NO Smoking?
    If you choose to smoke inside your rental, we highly recommend you consider the consequences of doing so. The cost to restore the unit after you move out will exceed the amount of your deposit. The work it takes to restore a smoked-in unit can include but is not limited to, several coats of new paint and/or wall sealant, new carpet, new window treatments, replacement of switch plates, hours of deep cleaning at a minimum. We will, without hesitation pursue legal action; the last tenant paid around $6,000 as a result from smoking in the unit.
  • I have a medical marijuana card, so it’s okay for me to smoke it inside my rental unit – right? –"
    Wrong. No smoking means NO SMOKING. You will need to find a location where smoking medical marijuana is legal. We do not and will not allow it inside any of our units. This is also unfair to other tenants who may smell it and find it offensive. No Smoking.

PET(S):

  • What is the application fee?
    The application fee is $35 per person and is required for anyone that will be residing on the property and is over the age of 18 years old.
  • Can I supply my own credit report?
    No. We run our background checks through our system and we process all application in the order in which they are received. In addition, we will need to contact your rental history references and receive employment verification.
  • Why do I need to give you my bank account number?
    This is part of our verification process and a requirement of all applicants.
  • Why do I need to give you my social security number
    We need your social security number to verify your identity, as well as to insure we obtain an accurate credit report and background check.
  • What if I have recently owned and/or own a home?
    Proof of past ownership and/or residing at a residence for an extended duration satisfies this requirement.
  • What if I do not have 3 years rental history?
    Not every applicant has 3 years rental history – such is the case with individuals moving out from their parents’ home for the first time, have been in military housing, etc. These applications are reviewed on a case by case basis, often times a parent/guardian is required as a co-signer on the lease. An applicant might also not have 3 years rental history as they may have owned their home.
  • What if some of my rental references are relatives?
    If some of your rental references are relatives, we will base your acceptance/denial on a combination of your other references and your credit check, background check, etc.
  • What if I (or anyone else applying with me) have ever been evicted?
    When you turn in your application, if we see that you or any other applicants applying with you have been evicted, we will want to know the circumstances surrounding that eviction. At that point, we will decide if we want to continue on with processing your application or not. If we decide not to continue processing your application, your $50 application fee will be returned to you.
  • I/We have a bankruptcy or have just filed for bankruptcy – should we still apply?
    Yes. Filing for bankruptcy does not necessarily disqualify you for tenancy. We will want to know the circumstances surrounding the bankruptcy, and each case will be addressed individually.
  • I have terrible credit.
    We do not make our decisions based on credit alone. We also take into account your rental history and references. In some situations we may ask that you apply with a co-signer and/or an increased security deposit could be required.
  • Why do I have to pay the application fee in cash, cashier’s check or money order?"
    This is to ensure that the applicant does not put a stop payment or bounce a personal check after we have already started processing and/or completed the application process. Once a lease has been signed we will accept personal checks, but up until that point we require that all fees, deposits, and move-in costs be paid in cash, cashier’s check or money order.
  • What if I have a felony or a misdemeanor on my record?
    Having a felony or misdemeanor on your record does not automatically disqualify you for tenancy. We will want to know the circumstances surrounding the charges, and from there each case will be addressed individually.
  • Other places I’ve checked out charge a pet fee – do you?
    It is illegal in the state of Oregon to charge a pet fee, although we do charge a conditionally refundable pet deposit.
  • Are all your properties NOHA approved?
    No.
  • Do you accept NOHA?
    Yes, at select properties.
  • I’m in a hurry to move-in – how long does the process take?
    Our portion of the process can go very quickly. The part that slows us down is waiting to hear back from your rental references and employer for employment verification. If you want, you can contact your references in advance to let them know we’ll be calling, as this may speed up their response time.
  • I’m in a hurry to move in – Can I just do the cleaning myself or take it “as is”?
    NO!
  • Why are your move-in costs so high?
    Yes, in many cases they are higher than other rental companies and privately managed properties. However, we want to make sure our property owners are protected as best as possible should a tenant default on their lease; move without any notice; leave with unpaid charges; cause substantial damages, etc. Historically, when a tenant has a larger investment at stake – they think carefully before defaulting on their obligation. In some cases, the personal investment in deposits doesn’t matter – when that happens – we have reduced the owner’s loss by collecting deposits in advance.
  • I want to apply but can’t afford the move-in costs – are there any other options for me?
    Before we can determine this – we must process your application as we will take into account a combination of your rental references, employment verification, credit and background checks. If this information is favorable, there are occasions whereas the Last Month’s Rent Deposit (LMRD) can be paid in three (3) monthly payments in addition to the rent payment.
  • Why do you require my/our gross income to be 3x the monthly rent?
    We require that your household income be three times the monthly rent to ensure that after utilities and living expenses there is enough money left over to pay the rent each month. By requiring 3x the monthly rent, it gives our tenants the best possible odds of upholding their contractual obligations to pay their rent on time, in full by the first of each month, and still have money to live on.
  • The rent on property I am interested in is higher than I can afford – do you ever reduce the price?
    There are occasions in which the monthly rent amount can be reduced. These requests are considered on a case by case basis. The property I am interested in requires the tenant to maintain the landscaping…
  • What does that mean?
    Our standard of yard care includes keeping the lawn trimmed to a reasonable height, keeping any planting beds free of weeds, and keeping the bushes and shrubs watered and trimmed. Tenants are also responsible for keeping all areas surrounding the property free of debris and rubbish.
  • What if I have a brown thumb and don’t have equipment?
    If you do not have the equipment to maintain your own lawn, we can add the cost of lawn maintenance in your monthly rent. Since most yard work is not necessary October through April due to inclimate weather, we take the amount it would cost to have your yard maintained May through August, divide that amount by 12 months, and spread it out equally over the whole year. This way it has less of an impact on the monthly rent amount.
  • Are all your properties non-smoking? What are the rules?
    We enforce a no smoking policy in all of our rental properties. Our rules are pretty clear “Absolutely no smoking inside any of our units”. We also require in our multi-family units (apt buildings, duplexes, tri-plexes, attached units of any number, etc.) that those who choose to smoke – do so a minimum of 20 feet away from any common area entrance and/or, open window out courtesy of fellow neighbors. Formal action will be taken on violators of this ruling.
  • What if I smoke inside even though the rule is NO Smoking?
    If you choose to smoke inside your rental, we highly recommend you consider the consequences of doing so. The cost to restore the unit after you move out will exceed the amount of your deposit. The work it takes to restore a smoked-in unit can include but is not limited to, several coats of new paint and/or wall sealant, new carpet, new window treatments, replacement of switch plates, hours of deep cleaning at a minimum. We will, without hesitation pursue legal action; the last tenant paid around $6,000 as a result from smoking in the unit.
  • I have a medical marijuana card, so it’s okay for me to smoke it inside my rental unit – right? –"
    Wrong. No smoking means NO SMOKING. You will need to find a location where smoking medical marijuana is legal. We do not and will not allow it inside any of our units. This is also unfair to other tenants who may smell it and find it offensive. No Smoking.

Maintenance/Repairs:

  • What is the application fee?
    The application fee is $35 per person and is required for anyone that will be residing on the property and is over the age of 18 years old.
  • Can I supply my own credit report?
    No. We run our background checks through our system and we process all application in the order in which they are received. In addition, we will need to contact your rental history references and receive employment verification.
  • Why do I need to give you my bank account number?
    This is part of our verification process and a requirement of all applicants.
  • Why do I need to give you my social security number
    We need your social security number to verify your identity, as well as to insure we obtain an accurate credit report and background check.
  • What if I have recently owned and/or own a home?
    Proof of past ownership and/or residing at a residence for an extended duration satisfies this requirement.
  • What if I do not have 3 years rental history?
    Not every applicant has 3 years rental history – such is the case with individuals moving out from their parents’ home for the first time, have been in military housing, etc. These applications are reviewed on a case by case basis, often times a parent/guardian is required as a co-signer on the lease. An applicant might also not have 3 years rental history as they may have owned their home.
  • What if some of my rental references are relatives?
    If some of your rental references are relatives, we will base your acceptance/denial on a combination of your other references and your credit check, background check, etc.
  • What if I (or anyone else applying with me) have ever been evicted?
    When you turn in your application, if we see that you or any other applicants applying with you have been evicted, we will want to know the circumstances surrounding that eviction. At that point, we will decide if we want to continue on with processing your application or not. If we decide not to continue processing your application, your $50 application fee will be returned to you.
  • I/We have a bankruptcy or have just filed for bankruptcy – should we still apply?
    Yes. Filing for bankruptcy does not necessarily disqualify you for tenancy. We will want to know the circumstances surrounding the bankruptcy, and each case will be addressed individually.
  • I have terrible credit.
    We do not make our decisions based on credit alone. We also take into account your rental history and references. In some situations we may ask that you apply with a co-signer and/or an increased security deposit could be required.
  • Why do I have to pay the application fee in cash, cashier’s check or money order?"
    This is to ensure that the applicant does not put a stop payment or bounce a personal check after we have already started processing and/or completed the application process. Once a lease has been signed we will accept personal checks, but up until that point we require that all fees, deposits, and move-in costs be paid in cash, cashier’s check or money order.
  • What if I have a felony or a misdemeanor on my record?
    Having a felony or misdemeanor on your record does not automatically disqualify you for tenancy. We will want to know the circumstances surrounding the charges, and from there each case will be addressed individually.
  • Other places I’ve checked out charge a pet fee – do you?
    It is illegal in the state of Oregon to charge a pet fee, although we do charge a conditionally refundable pet deposit.
  • Are all your properties NOHA approved?
    No.
  • Do you accept NOHA?
    Yes, at select properties.
  • I’m in a hurry to move-in – how long does the process take?
    Our portion of the process can go very quickly. The part that slows us down is waiting to hear back from your rental references and employer for employment verification. If you want, you can contact your references in advance to let them know we’ll be calling, as this may speed up their response time.
  • I’m in a hurry to move in – Can I just do the cleaning myself or take it “as is”?
    NO!
  • Why are your move-in costs so high?
    Yes, in many cases they are higher than other rental companies and privately managed properties. However, we want to make sure our property owners are protected as best as possible should a tenant default on their lease; move without any notice; leave with unpaid charges; cause substantial damages, etc. Historically, when a tenant has a larger investment at stake – they think carefully before defaulting on their obligation. In some cases, the personal investment in deposits doesn’t matter – when that happens – we have reduced the owner’s loss by collecting deposits in advance.
  • I want to apply but can’t afford the move-in costs – are there any other options for me?
    Before we can determine this – we must process your application as we will take into account a combination of your rental references, employment verification, credit and background checks. If this information is favorable, there are occasions whereas the Last Month’s Rent Deposit (LMRD) can be paid in three (3) monthly payments in addition to the rent payment.
  • Why do you require my/our gross income to be 3x the monthly rent?
    We require that your household income be three times the monthly rent to ensure that after utilities and living expenses there is enough money left over to pay the rent each month. By requiring 3x the monthly rent, it gives our tenants the best possible odds of upholding their contractual obligations to pay their rent on time, in full by the first of each month, and still have money to live on.
  • The rent on property I am interested in is higher than I can afford – do you ever reduce the price?
    There are occasions in which the monthly rent amount can be reduced. These requests are considered on a case by case basis. The property I am interested in requires the tenant to maintain the landscaping…
  • What does that mean?
    Our standard of yard care includes keeping the lawn trimmed to a reasonable height, keeping any planting beds free of weeds, and keeping the bushes and shrubs watered and trimmed. Tenants are also responsible for keeping all areas surrounding the property free of debris and rubbish.
  • What if I have a brown thumb and don’t have equipment?
    If you do not have the equipment to maintain your own lawn, we can add the cost of lawn maintenance in your monthly rent. Since most yard work is not necessary October through April due to inclimate weather, we take the amount it would cost to have your yard maintained May through August, divide that amount by 12 months, and spread it out equally over the whole year. This way it has less of an impact on the monthly rent amount.
  • Are all your properties non-smoking? What are the rules?
    We enforce a no smoking policy in all of our rental properties. Our rules are pretty clear “Absolutely no smoking inside any of our units”. We also require in our multi-family units (apt buildings, duplexes, tri-plexes, attached units of any number, etc.) that those who choose to smoke – do so a minimum of 20 feet away from any common area entrance and/or, open window out courtesy of fellow neighbors. Formal action will be taken on violators of this ruling.
  • What if I smoke inside even though the rule is NO Smoking?
    If you choose to smoke inside your rental, we highly recommend you consider the consequences of doing so. The cost to restore the unit after you move out will exceed the amount of your deposit. The work it takes to restore a smoked-in unit can include but is not limited to, several coats of new paint and/or wall sealant, new carpet, new window treatments, replacement of switch plates, hours of deep cleaning at a minimum. We will, without hesitation pursue legal action; the last tenant paid around $6,000 as a result from smoking in the unit.
  • I have a medical marijuana card, so it’s okay for me to smoke it inside my rental unit – right? –"
    Wrong. No smoking means NO SMOKING. You will need to find a location where smoking medical marijuana is legal. We do not and will not allow it inside any of our units. This is also unfair to other tenants who may smell it and find it offensive. No Smoking.

Rent Payments:

  • What is the application fee?
    The application fee is $35 per person and is required for anyone that will be residing on the property and is over the age of 18 years old.
  • Can I supply my own credit report?
    No. We run our background checks through our system and we process all application in the order in which they are received. In addition, we will need to contact your rental history references and receive employment verification.
  • Why do I need to give you my bank account number?
    This is part of our verification process and a requirement of all applicants.
  • Why do I need to give you my social security number
    We need your social security number to verify your identity, as well as to insure we obtain an accurate credit report and background check.
  • What if I have recently owned and/or own a home?
    Proof of past ownership and/or residing at a residence for an extended duration satisfies this requirement.
  • What if I do not have 3 years rental history?
    Not every applicant has 3 years rental history – such is the case with individuals moving out from their parents’ home for the first time, have been in military housing, etc. These applications are reviewed on a case by case basis, often times a parent/guardian is required as a co-signer on the lease. An applicant might also not have 3 years rental history as they may have owned their home.
  • What if some of my rental references are relatives?
    If some of your rental references are relatives, we will base your acceptance/denial on a combination of your other references and your credit check, background check, etc.
  • What if I (or anyone else applying with me) have ever been evicted?
    When you turn in your application, if we see that you or any other applicants applying with you have been evicted, we will want to know the circumstances surrounding that eviction. At that point, we will decide if we want to continue on with processing your application or not. If we decide not to continue processing your application, your $50 application fee will be returned to you.
  • I/We have a bankruptcy or have just filed for bankruptcy – should we still apply?
    Yes. Filing for bankruptcy does not necessarily disqualify you for tenancy. We will want to know the circumstances surrounding the bankruptcy, and each case will be addressed individually.
  • I have terrible credit.
    We do not make our decisions based on credit alone. We also take into account your rental history and references. In some situations we may ask that you apply with a co-signer and/or an increased security deposit could be required.
  • Why do I have to pay the application fee in cash, cashier’s check or money order?"
    This is to ensure that the applicant does not put a stop payment or bounce a personal check after we have already started processing and/or completed the application process. Once a lease has been signed we will accept personal checks, but up until that point we require that all fees, deposits, and move-in costs be paid in cash, cashier’s check or money order.
  • What if I have a felony or a misdemeanor on my record?
    Having a felony or misdemeanor on your record does not automatically disqualify you for tenancy. We will want to know the circumstances surrounding the charges, and from there each case will be addressed individually.
  • Other places I’ve checked out charge a pet fee – do you?
    It is illegal in the state of Oregon to charge a pet fee, although we do charge a conditionally refundable pet deposit.
  • Are all your properties NOHA approved?
    No.
  • Do you accept NOHA?
    Yes, at select properties.
  • I’m in a hurry to move-in – how long does the process take?
    Our portion of the process can go very quickly. The part that slows us down is waiting to hear back from your rental references and employer for employment verification. If you want, you can contact your references in advance to let them know we’ll be calling, as this may speed up their response time.
  • I’m in a hurry to move in – Can I just do the cleaning myself or take it “as is”?
    NO!
  • Why are your move-in costs so high?
    Yes, in many cases they are higher than other rental companies and privately managed properties. However, we want to make sure our property owners are protected as best as possible should a tenant default on their lease; move without any notice; leave with unpaid charges; cause substantial damages, etc. Historically, when a tenant has a larger investment at stake – they think carefully before defaulting on their obligation. In some cases, the personal investment in deposits doesn’t matter – when that happens – we have reduced the owner’s loss by collecting deposits in advance.
  • I want to apply but can’t afford the move-in costs – are there any other options for me?
    Before we can determine this – we must process your application as we will take into account a combination of your rental references, employment verification, credit and background checks. If this information is favorable, there are occasions whereas the Last Month’s Rent Deposit (LMRD) can be paid in three (3) monthly payments in addition to the rent payment.
  • Why do you require my/our gross income to be 3x the monthly rent?
    We require that your household income be three times the monthly rent to ensure that after utilities and living expenses there is enough money left over to pay the rent each month. By requiring 3x the monthly rent, it gives our tenants the best possible odds of upholding their contractual obligations to pay their rent on time, in full by the first of each month, and still have money to live on.
  • The rent on property I am interested in is higher than I can afford – do you ever reduce the price?
    There are occasions in which the monthly rent amount can be reduced. These requests are considered on a case by case basis. The property I am interested in requires the tenant to maintain the landscaping…
  • What does that mean?
    Our standard of yard care includes keeping the lawn trimmed to a reasonable height, keeping any planting beds free of weeds, and keeping the bushes and shrubs watered and trimmed. Tenants are also responsible for keeping all areas surrounding the property free of debris and rubbish.
  • What if I have a brown thumb and don’t have equipment?
    If you do not have the equipment to maintain your own lawn, we can add the cost of lawn maintenance in your monthly rent. Since most yard work is not necessary October through April due to inclimate weather, we take the amount it would cost to have your yard maintained May through August, divide that amount by 12 months, and spread it out equally over the whole year. This way it has less of an impact on the monthly rent amount.
  • Are all your properties non-smoking? What are the rules?
    We enforce a no smoking policy in all of our rental properties. Our rules are pretty clear “Absolutely no smoking inside any of our units”. We also require in our multi-family units (apt buildings, duplexes, tri-plexes, attached units of any number, etc.) that those who choose to smoke – do so a minimum of 20 feet away from any common area entrance and/or, open window out courtesy of fellow neighbors. Formal action will be taken on violators of this ruling.
  • What if I smoke inside even though the rule is NO Smoking?
    If you choose to smoke inside your rental, we highly recommend you consider the consequences of doing so. The cost to restore the unit after you move out will exceed the amount of your deposit. The work it takes to restore a smoked-in unit can include but is not limited to, several coats of new paint and/or wall sealant, new carpet, new window treatments, replacement of switch plates, hours of deep cleaning at a minimum. We will, without hesitation pursue legal action; the last tenant paid around $6,000 as a result from smoking in the unit.
  • I have a medical marijuana card, so it’s okay for me to smoke it inside my rental unit – right? –"
    Wrong. No smoking means NO SMOKING. You will need to find a location where smoking medical marijuana is legal. We do not and will not allow it inside any of our units. This is also unfair to other tenants who may smell it and find it offensive. No Smoking.

Roommate(S) & Approved Occupant(S):

  • What is the application fee?
    The application fee is $35 per person and is required for anyone that will be residing on the property and is over the age of 18 years old.
  • Can I supply my own credit report?
    No. We run our background checks through our system and we process all application in the order in which they are received. In addition, we will need to contact your rental history references and receive employment verification.
  • Why do I need to give you my bank account number?
    This is part of our verification process and a requirement of all applicants.
  • Why do I need to give you my social security number
    We need your social security number to verify your identity, as well as to insure we obtain an accurate credit report and background check.
  • What if I have recently owned and/or own a home?
    Proof of past ownership and/or residing at a residence for an extended duration satisfies this requirement.
  • What if I do not have 3 years rental history?
    Not every applicant has 3 years rental history – such is the case with individuals moving out from their parents’ home for the first time, have been in military housing, etc. These applications are reviewed on a case by case basis, often times a parent/guardian is required as a co-signer on the lease. An applicant might also not have 3 years rental history as they may have owned their home.
  • What if some of my rental references are relatives?
    If some of your rental references are relatives, we will base your acceptance/denial on a combination of your other references and your credit check, background check, etc.
  • What if I (or anyone else applying with me) have ever been evicted?
    When you turn in your application, if we see that you or any other applicants applying with you have been evicted, we will want to know the circumstances surrounding that eviction. At that point, we will decide if we want to continue on with processing your application or not. If we decide not to continue processing your application, your $50 application fee will be returned to you.
  • I/We have a bankruptcy or have just filed for bankruptcy – should we still apply?
    Yes. Filing for bankruptcy does not necessarily disqualify you for tenancy. We will want to know the circumstances surrounding the bankruptcy, and each case will be addressed individually.
  • I have terrible credit.
    We do not make our decisions based on credit alone. We also take into account your rental history and references. In some situations we may ask that you apply with a co-signer and/or an increased security deposit could be required.
  • Why do I have to pay the application fee in cash, cashier’s check or money order?"
    This is to ensure that the applicant does not put a stop payment or bounce a personal check after we have already started processing and/or completed the application process. Once a lease has been signed we will accept personal checks, but up until that point we require that all fees, deposits, and move-in costs be paid in cash, cashier’s check or money order.
  • What if I have a felony or a misdemeanor on my record?
    Having a felony or misdemeanor on your record does not automatically disqualify you for tenancy. We will want to know the circumstances surrounding the charges, and from there each case will be addressed individually.
  • Other places I’ve checked out charge a pet fee – do you?
    It is illegal in the state of Oregon to charge a pet fee, although we do charge a conditionally refundable pet deposit.
  • Are all your properties NOHA approved?
    No.
  • Do you accept NOHA?
    Yes, at select properties.
  • I’m in a hurry to move-in – how long does the process take?
    Our portion of the process can go very quickly. The part that slows us down is waiting to hear back from your rental references and employer for employment verification. If you want, you can contact your references in advance to let them know we’ll be calling, as this may speed up their response time.
  • I’m in a hurry to move in – Can I just do the cleaning myself or take it “as is”?
    NO!
  • Why are your move-in costs so high?
    Yes, in many cases they are higher than other rental companies and privately managed properties. However, we want to make sure our property owners are protected as best as possible should a tenant default on their lease; move without any notice; leave with unpaid charges; cause substantial damages, etc. Historically, when a tenant has a larger investment at stake – they think carefully before defaulting on their obligation. In some cases, the personal investment in deposits doesn’t matter – when that happens – we have reduced the owner’s loss by collecting deposits in advance.
  • I want to apply but can’t afford the move-in costs – are there any other options for me?
    Before we can determine this – we must process your application as we will take into account a combination of your rental references, employment verification, credit and background checks. If this information is favorable, there are occasions whereas the Last Month’s Rent Deposit (LMRD) can be paid in three (3) monthly payments in addition to the rent payment.
  • Why do you require my/our gross income to be 3x the monthly rent?
    We require that your household income be three times the monthly rent to ensure that after utilities and living expenses there is enough money left over to pay the rent each month. By requiring 3x the monthly rent, it gives our tenants the best possible odds of upholding their contractual obligations to pay their rent on time, in full by the first of each month, and still have money to live on.
  • The rent on property I am interested in is higher than I can afford – do you ever reduce the price?
    There are occasions in which the monthly rent amount can be reduced. These requests are considered on a case by case basis. The property I am interested in requires the tenant to maintain the landscaping…
  • What does that mean?
    Our standard of yard care includes keeping the lawn trimmed to a reasonable height, keeping any planting beds free of weeds, and keeping the bushes and shrubs watered and trimmed. Tenants are also responsible for keeping all areas surrounding the property free of debris and rubbish.
  • What if I have a brown thumb and don’t have equipment?
    If you do not have the equipment to maintain your own lawn, we can add the cost of lawn maintenance in your monthly rent. Since most yard work is not necessary October through April due to inclimate weather, we take the amount it would cost to have your yard maintained May through August, divide that amount by 12 months, and spread it out equally over the whole year. This way it has less of an impact on the monthly rent amount.
  • Are all your properties non-smoking? What are the rules?
    We enforce a no smoking policy in all of our rental properties. Our rules are pretty clear “Absolutely no smoking inside any of our units”. We also require in our multi-family units (apt buildings, duplexes, tri-plexes, attached units of any number, etc.) that those who choose to smoke – do so a minimum of 20 feet away from any common area entrance and/or, open window out courtesy of fellow neighbors. Formal action will be taken on violators of this ruling.
  • What if I smoke inside even though the rule is NO Smoking?
    If you choose to smoke inside your rental, we highly recommend you consider the consequences of doing so. The cost to restore the unit after you move out will exceed the amount of your deposit. The work it takes to restore a smoked-in unit can include but is not limited to, several coats of new paint and/or wall sealant, new carpet, new window treatments, replacement of switch plates, hours of deep cleaning at a minimum. We will, without hesitation pursue legal action; the last tenant paid around $6,000 as a result from smoking in the unit.
  • I have a medical marijuana card, so it’s okay for me to smoke it inside my rental unit – right? –"
    Wrong. No smoking means NO SMOKING. You will need to find a location where smoking medical marijuana is legal. We do not and will not allow it inside any of our units. This is also unfair to other tenants who may smell it and find it offensive. No Smoking.
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